Shipping policy

 

YOUR ORDER & WEATHER CONDITIONS


Given the extreme temperatures that can occur at any given time, we do not guarantee our products perfect condition upon arrival.
Consider when placing your order of heat-sensitive products (ie. chocolate). Purchasing of 1 ice/insulation per heat sensitive item is recommended.  However, adding insulation and a cool pack is not a guarantee the product will arrive unaffected by heat.
We do not guarantee our products perfect condition upon arrival.
Once the goods leave our premises we have no control over the travel, storage or weather conditions.

 

LOCAL PICKUP

Local pickup is available at our Yandina store, Queensland. If you'd like to pick up your order, select this option on checkout.  You will receive an email informing you when your order is ready for collection. Your order will go into the queue.  Depending on the time of year your order is placed it could take 1 to 3 business days to be ready for collection.


DOMESTIC SHIPPING POLICY

Please note: free shipping over $x apply only to regular post in Australia.  This does not include bulky items shipping.   

Orders will be processed and shipped during office hours (Monday-Friday, 9am-4pm, excluding public holidays). Any orders placed outside of these timeframes will be processed the next business day. Delivery times vary and are dependent on stock availability, order destination & delivery service.

Delivery generally takes, from next business day after the order is placed:

  • 3-5 business days for express (Australia Post)
  • 5-7 business days for standard
  • For delivery to more remote or rural areas, please allow 7-14 business days.

We currently use Australia Post -signature upon delivery. This is for our business security and that of our customers.


INTERNATIONAL SHIPPING POLICY 

We do ship internationally to most destinations. If you do not see the country you would like your product to be delivered to please send an email with your order, shipping & contact details to retail@nutworks.com.au

Please Note: International shipping costs are NOT refundable.  Due to the unpredictability of shipping to various countries, the cost of shipping can no longer by absorbed by Nutworks.  In the case where the product is returned to Nutworks a refund of only resalable products will be applied.