Refund policy
We have a 7-day return policy, which means after receiving your item to request a return, with proof of purchase. Goods will be accepted as returned in the case of where the quality of goods is unacceptable on premium products.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
No refunds on any products which are discounted, on clearance or are Factory seconds/specials. Returns of these lines will be considered on a QA basis only
To start a return, you can contact us at retail@nutworks.com.au. Please note that returns will need to be sent to the following address: 37 Pioneer Rd. Yandina 4561 QLD
Attention: Online returns.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at retail@nutworks.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
No refunds on any products which are discounted, on clearance or are Factory seconds/specials. Returns of these lines will be considered on a QA basis only
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days of returned item being received. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at retail@nutworks.com.au.
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