Refund policy

Returns & Refunds Policy

We want you to be happy with your purchase. If something isn't right, here's how our returns process works.

Am I eligible for a return?

To qualify for a return, your item must be:

  • Unused
  • Unopened
  • In its original packaging
  • In the same condition you received it

You'll also need your receipt or proof of purchase.

Please note: Discounted, clearance, and factory seconds/specials items are not eligible for a refund. These will only be considered on a case-by-case quality assurance basis.

How to start a return

  • Contact us at retail@nutworks.com.au to request a return.
  • Wait for approval. If your return is accepted, we'll send you a shipping label along with instructions on how and where to send your package.
  • Send your item to: Nutworks – Attention: Online Returns, 37 Pioneer Rd, Yandina, QLD 4561

⚠️ Please don't send items back before requesting a return — we're unable to accept unrequested returns.
Have a question about your return? Reach out anytime at retail@nutworks.com.au.


Damaged or incorrect items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us right away so we can make it right.

Items we can't accept returns on

  • Discounted, clearance, or factory seconds/specials items (assessed on a QA basis only)
  • Sale items
  • Gift cards

Exchanges

We don't process direct exchanges. If you'd like a different item, the quickest option is to:

  1. Return your original item.
  2. Once your return is approved, place a new order for the item you want.

Refunds

Once we receive your return, we'll inspect it and let you know whether your refund has been approved.

  • Approved refunds are automatically issued to your original payment method within 10 business days of us receiving the item.
  • Your bank or card provider may take a little extra time to process and display the refund.
  • If it's been more than 15 business days since your refund was approved and you still haven't seen it, please contact us at retail@nutworks.com.au.